Tech Support
Posted by Daniel Lyons Wed, 23 Jul 2008 20:45:00 GMT
Now, I don’t hate Indians, or the Indonesians, or any other nationality. I don’t even mind if they give me tech support. I do mind, however, incompetence. Such as I got from the (I am guessing) Indian or Indonesian tech support agent I got from 1and1 yesterday.
I had a simple question:
Hi,
I’m going to be switching to a different hosting provider, and I’m wondering what this means for my domains, which were all registered here at 1and1. Can I continue to manage them here or should I transfer them to a DNS provider of some kind? If I must move them, how would I go about doing that, and is there a provider you recommend?
Thanks for your time,
—Daniel
Then I got this catastrophe as an answer:
Thank you for contacting us.
If you will be transferring your domain name on the other provider, so meaning
your 1and1 account will be useless since there’s no domain name would be hosted
with us. And in that since, inorder for you not to charge on it for a useless account,
then you can just cancel that one unto our cancellation site which is cancel.1and1.com.
If you have any further questions please do not hesitate to contact us.
My response to “Archie:”
I’m afraid I have no idea what you mean. Is there someone on staff with a better command of English?
(message quoted)
What I want to know is this, basically:
1. Is it possible to continue to manage DNS settings for domains I purchased here, which are hosted at another provider?
2. If it isn’t, who would you recommend?Grammatical analysis follows:
You mean “to another provider,” not “on the other provider.” You can’t “transfer on.”
“in that since” is not English, you mean, “in that case.”
“inorder” isn’t a word by itself, you mean “in order.”
I’m not the one doing charging, you are, so you need “to charge” to be in the passive voice, and “to charge” takes its object with “for,” not “on”, as in “for you not to BE charged FOR it.”
“then” is not necessary here.
You should avoid the word “unto” for the time being, and just say “with.”I think if I’m understanding you at all, what you have said is this:
“If you will be transferring your domain name to another provider, rendering your 1and1 account useless because there will be no domain name hosted with us, in order for you not to be charged for it, cancel with our cancellation site which is at cancel.1and1.com.”
I understand that I will have to cancel my account in order not to be charged. What I am asking, really, is about the DNS: is that included only as part of a hosting package, or is it included free with the domains I have purchased?
“Archie” decided to clarify, I believe for the second time, that I could certainly transfer domains to 1and1… you know, the opposite of what I want to know about:
Thank you for contacting us.
1. Is it possible to continue to manage DNS settings for domains I purchased here, which are hosted at another provider?
- yes, this is possible, all you need to do is to transfer that domain name
from the other provider to us externally. So meaning, your just transferring
the hosting of that domain name from the other provider to us and just keep
the registration from the other provider.2. For the list of registrars or providers, Go daddy.com, network
solutions and melbourne IT etc,
can also support this particular request since all of them is
considered as a webhosting company
as well like us.For the DNS transfer of your domain name from the other provider to us,
yes it is already
been included on your package.If you have any further questions please do not hesitate to contact us.
There were so many problems here, I didn’t bother trying to help.
Once again, you have completely misunderstood me. I want a different support agent.
I wasn’t really expecting a response from anyone, but I got one—from “Archie!” Apparently this time my problem is just definitions:
Thank you for contacting us.
On your first question, I assume that you had your domain name from the other
provider, and upon ordering it from us, you have just ordered it an external domain,
which we means that your just transferring the hosting for this one from the
other provider to us because you cannot order or register a domain name from us if
its being registered currently from the other provider. In that case, your just initiating the
transfer of registrar for that domain name if your registering it from our website.
When we say transfer of registrar, your transferring the entire registration of a domain
name from the other provider to us. And when we say external domain transfer, your just
transferring the website or the hosting of your domain name to us and just keep the current
registration from your current provider. Hopefully, this make sense already.If you have any further questions please do not hesitate to contact us.
My response: “Nevermind. You people are worse than useless.”
Close that ticket, Archie, and take a well-deserved break!
